Express Flooring Support Tickets All Reviews

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Express Flooring Reviews

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  • Poor quality carpet & poor installation

    In March, 2013 (before I retired) I had new carpet installed in my 2 bedrooms, 2 halls, & 2 closets. Soon after, I had to have a service call to glue down some areas. At that time I had them also fix some areas where the carpet met the tile. Now all the carpet has to be stretched and they want $50 for a service call. I think it should be done for free as I feel it was a poor installation to begin with. I had the original construction grade carpet in my whole house for 12 years without any problems. I also have a path on all parts of the carpet that are walked on. I am very disappointed... More...
    (Home Improvement)
  • Awful customer service

    To whom it may concern, Express flooring was my first choice for getting new carpet. And when I filled out the free estimate form online I was pleased to get such a fast response from Heather Emerson (Phoenix, AZ) But after being put on hold immediately and then somehow I was transfered to another employee, Cassandra. I was incredibly upset with how i was treated and how she wasn't listening to my requests what so ever. and when she went to scold one of her employees about how I was transfered to her ... she didn't even bother to place me on hold. I found her so unprofessional,... More...
    (Home Improvement)


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