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Express Flooring Complaint - BUYER BEWARE
Express Flooring Complaint

Express Flooring Complaint



I will never use EXPRESS FLOORING again, or refer anyone to this company. During the initial assessment of choosing our flooring, (vinyl plank) we were told there was a life time warranty for the flooring should any issues arise. Upon hearing this, we were sold. Days later, we installed the flooring throughout the entire bottom floor of our home. Express Flooring was more than helpful and completed the job in a day. Months later we noticed that the vinyl began peeling away from the plank!! Imagine as if scotch tape was peeling from a piece of plywood. This was similar in thickness. We called Express Flooring and reported it on their website as they indicated. NO ONE RETURNED OUR CALLS. After two months of no response, we reported the complaint to the Better Business Bureau (BBB). Within days, we received a call from Express Flooring and an appointment to view the floor. We were told that an independent contractor would come see the floor and would report back to the manufacture where the vinyl plank was produced. The independent contractor came to see the flooring and informed us that this was a common issue. Also, he stated that he hears 4-5 complaints a day regarding service issues, and product issues with Express Flooring. After a month after the assessment, we received a letter in the mail from Express Flooring stating our claim was denied. This made no sense to me because we were told by Express Flooring that they have a life time warranty on all of their products...Furthermore, Express Flooring never tried to replace the defective vinyl planks. Simply, that "our claim was denied". BUYER BEWARE.

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dodiepal says: (6 years ago)
File your complaint with the Registrar of Contractors (ROC). I got SUPER FAST action after I filed my complaint with the ROC. They ROC can pull Express's license if they get too many complaints against them.

IF YOU HAVE DEALT WITH THESE PEOPLE AND ARE HAVING A PROBLEMS GETTING THEM TO DO WHAT THEY SAID THEY WOULD DO, CONTACT THE ARIZONA REGISTRAR OF CONTRACTORS AND FILE A COMPLAINT. I FILED 2 COMPLAINTS WITH THE BBB AND NOTHING HAPPENED. AFTER SEVERAL MONTHS OF TRYING TO GET THEM TO DO THEIR JOB CORRECTLY, I FINALLY FILED A COMPLAINT WITH THE REGISTRAR OF CONTRACTORS AND THAT WOKE THEM UP. web site for Registrar of Contactors: http://www.rc.state.az.us/ phone number: (602) 542-1525 and Toll Free outside Maricopa County within Arizona: (888) 271-9286 BBB web site: http://www.arizonabbb.org/ address and phone number: 4428 North 12th Street, Phoenix, AZ 85014 602.264.1721 Phone 1.877.291.6222 Toll-free - 602.263.0997 Fax Office Hours: Monday - Friday 9am - 4pm

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