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Express Flooring Complaint - Bait and Switch - Carpet Bait and Switch
Express Flooring Complaint

Express Flooring Complaint

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Bait and Switch - Carpet Bait and Switch


Do not buy from this company! We signed the contract and set a date for the install, which was 2 days later. He confirmed that the carpet was in stock. The next day we found out that the carpet was not in stock and set the appointment for a week out. They cancelled again because they didn't receive enough for our home. They received the carpet the next day, but were late for our morning appointment.

We then realized that the carpet they were bringing did not match the carpet that we signed for. They explained how they need to change the name of the carpet to avoid the competition from other companies, but it was indeed the name brand carpet that we paid for. The carpet, however, wasn't near as plush as the name brand carpet was, even though we paid for the plush carpet as stated in the contract.

They offered another option, but that would be another week before they could install it. Our old carpet was already removed and with 4 children (one had already stepped on the exposed tack strips) we could not wait. We offered to pay for the removal of the carpet, which the salesperson said would only cost $20 (not wanting us to remove it ourselves), but they declined and said they would call us after the weekend and decide on a fair price.

Their fair price for removing old, after trying a bait and switch, was half the price of the entire contract. They then threatened to take us to court with their lawyers. They were very unprofessional as we offered to even pay $100 for their labor. They just laughed and said they would see us in court.

Their customer service is horrible. They were not honest in their contract. Do not attempt to work with this company. Chances are, you will not be the exception and happen to receive decent service.


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