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Express Flooring Complaint - Express Flooring High Pressure Sales - Mohawk carpet
Express Flooring Complaint

Express Flooring Complaint


Express Flooring High Pressure Sales - Mohawk carpet

My wife scheduled an appointment with Express Flooring . A woman salesperson showed up and she refused to start her sales presentation until I was also present. I pulled out a notepad and pen and she said that taking notes would not be necessary. (HUH?) She went through her presentation, her questionaire for us and showed us some carpet samples. I asked her how much each of her samples cost per yard. She said that was not relevant and she would get to that later. She measured the two rooms and small walk in closet that we wanted carpeted and said that she calculated 93 cubic yards. She then called her office and told us that they had just enough of this carpet to do our rooms. The retail cost would be $5,963.42 but you will not pay that. It works out to $4,874.56 but you will not pay this. Your cost today and today only is $4,129.63. Again I asked, how much is this a square yard. Reply: That is not relevant because our price includes free pad, free installation, 25 year warranty and hauling your old carpet away. I told her that I had been a salesman myself half of my life and in all of that time I had never provided a customer with a verbal quote and said that the price was good today and today only. With such a sales gimmick I would not be able to do any shopping or price comparisons. I told her if her high pressure today and today only was her stance, that my answer MUST BE a NO. The sales woman got very angry and said that no one had ever accused her of high pressure sales in her life. I walked her out the door. I later checked on the carpet pad she said that they would use and found that it was about the cheapest type of padding out there.

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