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Express Flooring Complaint - HORRIBLE EXPERIENCE!
Express Flooring Complaint

Express Flooring Complaint



Absolutely HORRIBLE experience! Apparently their FREE estimate only applies if you plan to buy from them. When sales rep arrived, he refused to do estimate because we weren't ready to make a decision right away and both "decision makers" weren't present. Why is this necessary if we only want a quote??? We explained we only wanted an estimate because we planned to shop around . . . doesn't everyone do this??? The "sales" rep was very arrogant, unfriendly and pushy! Who makes a decision to buy without making sure they are getting the BEST deal? Their store and customer service reps are so rude over the phone. They don't communicate very well and explain their process. Yet, they have the nerve to say WE wasted their time!!! Actually, Express Flooring , YOU wasted your own time!!! Wish I would have read all the negative reviews before calling them. Even if they are the cheapest STAY AWAY!!!! They are SCAMMERS and an absolute JOKE!!!

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sahara says: (7 years ago)
Oh, yes, I agree! They did the same thing to me today. Sales rep would not give me an estimate, as I was not going to commit to buy today, as I was going to get one more estimate. He said their company does not work that way. Said they sell the excess carpet from commercial accounts, and the carpet available today, might not be available tomorrow. Tried telling me that no-one else will come to my home to give me an estimate. Not true. Very pushy man!!! Not nice at all. As soon as he realized that he did not have a definite sale, he developed an attitude, telling me that gas is high, and that he also wasted his time. No, he wasted mine! I am a parent of 7 children, most having special needs, and I have better things to do than sit around waiting, and then being strong armed into a purchase. So wrong!!!! I plan on spreading the word! Going to log on on every site I can, and warn people to stay away from Express Flooring!

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