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Express Flooring Support Ticket - Poor quality carpet & poor installation

Express Flooring Support Ticket

Poor quality carpet & poor installation

Created By: Chardonnay1's Picture Chardonnay1 Last Reply: Chardonnay1's Picture Chardonnay1
Priority Level: [High] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: N/A Replies: 0

In March, 2013 (before I retired) I had new carpet installed in my 2 bedrooms, 2 halls, & 2 closets. Soon after, I had to have a service call to glue down some areas. At that time I had them also fix some areas where the carpet met the tile. Now all the carpet has to be stretched and they want $50 for a service call. I think it should be done for free as I feel it was a poor installation to begin with. I had the original construction grade carpet in my whole house for 12 years without any problems. I also have a path on all parts of the carpet that are walked on. I am very disappointed with the attitude of the people I have asked to fix this without charge and their answers on the path that it needs to be vacuumed more. They should stand behind their product with no charge.


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